How refunds and cancelling work on Lemma. Free credits let you try a lesson before you pay, and the first unit of each course is free.
Refunds
Payments for courses, top-up packs and plans are non-refundable, including for part of a plan's billing period, except in the cases below.
- Where the law requires a refund. If you live in the UK or the EU, local law may give you the right to cancel a purchase within 14 days and get your money back. Where that right applies, we honor it.
- Charges made by mistake. If you were charged twice for the same thing, or charged after you cancelled, we refund the extra charge.
When a payment is refunded, what it bought is removed: the course is locked again, or the credits it added are taken off your balance.
Payments through Link
Purchases are sold through Link, the checkout service of Stripe, as the merchant of record. Link applies the cooling-off periods that local consumer law requires, and it can review payment problems and may issue a refund within 60 days of a charge in some cases. You can contact Link support at support.link.com, and see your orders at link.com.
Lessons that can't be made
If a lesson can't be made (your notes aren't math, can't be read, or something goes wrong on our side), its credits go back to your account automatically. You don't need to ask.
Cancelling a plan
Cancel any time from your Account page ("Manage plan"), in your Link account at link.com, or email us and we'll cancel it for you. Cancelling stops future charges; you keep your plan and its credits until the end of the period you already paid for.
How to ask
Email support@lemmalessons.com from the email address on your account, with the date and amount of the charge. We reply within a few working days, and a refund reaches your card or bank within about 5 to 10 days of being issued. You can also write to Thomas Zheleznyak, 711 Utterback Store Road, Great Falls, VA 22066, USA.